Delivery and basic setup support

Before contacting support

• For a hash mismatch, do not extract or run the ZIP. Compare it against the local verify candidate.
• For Python or launch issues, keep the exact error text and confirm the ZIP was fully extracted.
• For intake/READY issues, confirm the original export is in LOADOUT/01_RAW_EXPORTS/ and the generated threadvault_intake.jsonl is in LOADOUT/02_AI_INTAKE/.
• For a long restore-path message, try a shorter destination such as D:\ThreadVaultRestore.

What to include

Email support@neurovectoring.com. Include product version, Windows version, a concise sequence of steps, and redacted error text or a redacted screenshot.

Do not send original exports, credentials, cookies, API keys, or a whole vault by default. Do not disable security protections simply to proceed.

Security reports

Reports of a possible security or data-loss issue are treated as a release stop condition while reviewed. Include the exact alert and steps, but do not publish details that expose another person’s data.